Refund policy

MysteryBites Return & Refund Policy

Effective Date: April 8, 2026
Last updated: October 23, 2026

At MysteryBites, we stand behind the quality of our themed snack boxes, but because our products are food items and highly perishable in nature once opened, we have a strict no-returns policy for opened boxes.

Refunds and Returns

  • No refunds or returns on opened boxes or individual opened snack items. Once a box has been opened or any snack inside has been consumed, sampled, or tampered with, it is non-returnable and non-refundable.
  • Unopened boxes: We do not accept returns of unopened boxes except in the following limited cases:
    • The box arrives damaged (crushed, leaking, or with visible external damage that affects the contents) and you notify us within 48 hours of delivery with clear photos of the damage and tracking number.
    • The box contains incorrect items due to our error (wrong tier or completely wrong theme when you made a timely selection) and you contact us within 7 days of receipt.
  • In qualifying cases, we may offer store credit or a refund, decided case by case. We do not offer replacement boxes.
  • No refunds for change of mind, dislike of the flavors, disappointment with the surprise element, or because you forgot to select a theme and received a random box.
  • Cancellation vs Refund: Cancelling your subscription stops future charges but does not generate a refund for the current month’s box once it has shipped.

Shipping Damage Claims

  • If your box is lost in transit or arrives significantly damaged, contact us within 48 hours of the expected delivery date (or actual delivery) with your order number and photos.
  • We will investigate and file any claim with the carrier ourselves. If the claim is approved, we may issue store credit or a refund, decided case by case. We are not responsible for delays or damage caused by the shipping carrier after the box leaves our fulfillment center.

Non-Refundable Situations

  • Randomly assigned boxes (due to missing the 19th cutoff at 11:59 PM ET or late sign-up).
  • Boxes that have been shipped and are in transit.
  • Any box where the customer provided an incorrect shipping address.
  • Add-on items or gift boxes once shipped.
  • Seasonal or limited-stock themes that are no longer available.

How to Request a Review

  • All requests must be submitted via email to info@mysterybites.ca or through your account dashboard within the timeframes above.
  • Include your order number, photos (if applicable), and a clear description of the issue.
  • We respond to valid claims within 3 to 5 business days.

We design our boxes for discovery and enjoyment. Because snacks are perishable and personal taste is subjective, we cannot offer refunds for subjective dissatisfaction. This policy allows us to keep prices competitive and continue offering high-quality, globally sourced snacks every month.

This Return & Refund Policy is part of our overall Terms of Service. We reserve the right to update this policy with notice.